We thank you from the bottom of our hearts for placing an order with us and making us a part of your celebrations. We work hard to make your celebrations magnificent and memorable.

Please read our Terms and Conditions carefully, and clarify them from Customer care if you have any doubts. Be assured that our spirit of working is that everyone should be benefited - our team, our customers, and our company.

Cancellation Policy

Please read the below stated points for any cancellations.

Please understand that the points mentioned in the policies are with reference to the time slots on the www.birthdaymasti.com website selected by the user in checkout process.

Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by customer in order placed. Consider conditions stated below -

• 1. If the cancellation request comes to Birthdaymasti before 24 hours to the start of time slot selected - 10% of order value is charged as cancellation charges. 90% refund to Bank Account. NOTE - 100% refund can be requested in Birthdaymasti wallet, where we waive off cancellation charges.
• 2. If the cancellation request comes to Birthdaymasti between 12 - 24 hours before the start of time slot selected then - 20% of order value will be deducted as cancellation charges. 80% refund to Bank Account. NOTE - 100% refund can be requested in Birthdaymasti wallet, where we waive off cancellation charges.
• 3. If cancellation is request comes to Birthdaymasti within 12 hours to the start of time slot selected - 100% of order value will be deducted as cancellation charges. 0% refund to Bank account or 0% to Birthdaymasti wallet applicable.
• 4. In any of the cases above Wallet refunds and Bank refunds can be initiated only at the discretion of company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.

No cancellation requests are accepted on order placed in following categories.

• 1. Same-day delivery category - If your date of placing an order and the delivery date of that order is the same, we do not accept cancellation requests. If you cancel it, or the receiver does not receive it - you are not entitled to any refund.
• 2. Same-day mid-night delivery orders cannot be canceled.
• 3. Special day orders cannot be canceled and no refund is initiated for them.

Same day Orders

We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is the same. We attempt to do same-day delivery of the requested products but DO NOT PROMISE so.

We will process same day delivery orders within 24 hours of the requested date and time slot.

• 1. Birthdaymasti takes same-day orders for day and evening time slots till 5 pm. It is an attempt to do same-day delivery and not a promise, though we make our 100% effort to deliver on the same date as the order placed.
• 2. Birthdaymasti takes orders for same-day mid-night (00:00) delivery till 7:00 pm. It is an attempt to do same-day mid-night delivery and not a promise, though we make our 100% effort to deliver on the same date as the order placed.
• 3. Orders placed for courier products cannot be canceled after they are acknowledged at our end.
• 4. The delivery date selected for courier products is tentative as the delivery depends on logistics/ courier partners.
• 5. Usually, courier products are dispatched within 2 days of placing the order. It may take extra time depending on the nature of the product and its preparation.

Refund Policy

• 1. Refunds in cases of Cancellations are mentioned in the Cancellation policy, kindly refer to the same.
• 2. The acceptance of the order is subject to the availability of products, delivery areas, and time. The order may or may not be accepted. The order might be canceled after assessing the circumstances and communicating with the customer. In such case amount paid by the customer is fully refunded to Birthdaymasti's wallet or bank account.
• 3. Only one attempt for delivery will be made. Please confirm the availability of the recipient before choosing a delivery time. If the recipient is not available at the time of delivery, a second attempt will not be made and the order will be canceled. No refund will be made in such a case.
• 4. The refunds are only initiated once the customer confirms over mail where the refund has to be done - Birthdaymasti wallet or bank account.
• 5. Refund will be credited in Birthdaymasti Wallet on orders which are processing within 48 hours of delivery date
• 6. Refunds are processed to your payment method within 15 working days.

Address Change requests

Change in the address is permitted free of cost only before 24 hours of delivery.

• 1. Within 24 hours period before delivery, if the address is changed we charge Rs 200/-.
• 2. Sometimes the address change request cannot be accepted, in that case, the order will not be refunded or canceled.

Pincode Requirements

It is the user's responsibility to provide the correct Pincode at the address of delivery. The pin code should map to the correct delivery address. Sometimes address mentioned does not correspond to the pin code of that area.

If pin code entered in the address section is incorrect then following cases arise -

• 1. The address entered is of a Non-Serviceable area, the order stands canceled and NO refund will be initiated - The system checks the Pincode for delivery verification and may accept an order when Pincode entered is of the serviceable area and the address is not.
• 2. If our team contacts you regarding the wrong pin in the address, and you want to get the delivery done to a new pin code, the charges for the newly added pin code will apply. The order cannot be canceled and refunded in case you do not wish to pay for the correct pin code’s charges.